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Upcoming Potential Changes to the WWVB Signal Affects Older-Generation Spectracom Products

Pending Changes in the WWVB Radio Signal Affects Precision Frequency and Timing Reference A change in the WWVB signal is being considered to reduce the impact of electro-magnetic interference for improved reception for consumer-grade clocks and watches.  Why does this matter? This change also affects the operation of precise time and frequency standards whose receivers are based on phase-locked loops, such as Spectracom WWVB receivers (all long discontinued), so these products will not oper...
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Government allows full foreign ownership of smaller telcos; sets 4G spectrum cap for auction in H1 2013

Canada’s Industry Minister, Christian Paradis, yesterday announced that the federal government will remove foreign ownership restrictions on the country’s smaller telecoms network operators – those with a 10% market share or less in revenue terms – ahead of a crucial 4G mobile frequency licence auction which he said is scheduled for the first half of 2013. Alongside confirmation of the rough timetable for auctioning 700MHz ‘digital dividend’ band spectrum and 2.5GHz-2.6GHz frequencies, the minis...
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How to Build Strong Teams with Four Generations in the Cubicle Workplace

          Thursday March 29, 2012 – Nepean Sailing Club Susan Haywood, Human Resource Blueprints Believe it.  Different generations think and work in different ways.  And today, there are four generations in the workplace.  Now add that to the cubicle setting in a contact centre and you could have the perfect recipe for complete disaster! Join us March 29th and learn how your organization can forge a strong and cohesive team across all of these generations. What policies and pract...
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Net Optics iLink Link Aggregator Taps Release 4.0

iLinkAgg’s latest software release features a new web-based graphical user interface. The web interface enables quick graphical device configuration, monitoring, and management. Learn more about all the new features A Bright Idea for Seeing the Whole Picture: iLink Agg 4.0 GUI  iLink Agg 4.0 offers rich new detail, simplicity and clarity iLinkAgg’s latest software release features a new Web based graphical user interface. The web interface enables quick graphical device configuration, monit...
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Command Today's Complex Data Center Challenges

Command Todays Complex Data Center Challenges Discover Net Optics solutions for raising monitoring performance and productivity while lowering costs. Rapid evolution of the data center is creating boundless new opportunities, but along with those come urgent monitoring and management challenges—multiple devices from many vendors, proliferating threats, soaring costs, scalability needs, 10G/40G/100G transition, environmental and compliance concerns—and more. We offer your data center a growing fa...
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Measuring IPTV Quality

If you’re implementing IPTV, it’s important to know what metrics to monitor to ensure the transmission of high quality video. Managing performance entails more than tracking response time. Let’s look at the key metrics for managing IPTV in the following table: Performance Area Metric Description IPTV Service Metrics QoE Video quality of experience measured via Media Delivery Index (MDI), most often displayed as two numbers separated by a colon: delay factor (DF) and the media loss rate (MLR) Pac...
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Rogers expands LTE to St. John’s

Canada’s Rogers Communications announced yesterday that its Long Term Evolution (LTE) network is now live in St. John’s, making it the first operator to launch the 4G mobile technology in Newfoundland. TeleGeography’s GlobalComms Database notes that Rogers launched its commercial LTE services in July 2011 and by January 2012 the high speed mobile broadband network covered 32% of the country’s population. Thanks to TeleGeography for this article
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5 IPTV Monitoring Best Practices

Chances are you’ve seen Internet Protocol TV (IPTV) but didn’t know it. Different types of IPTV are popping up in our daily lives ranging from Video-On-Demand to being greeted by pre-recorded video messages at the gas pump or ATM. And many businesses are adopting IPTV to broadcast live or on-demand video content to employees, partners, customers, and investors. But what does this mean for the network team? In this article we’ll outline IPTV basics and focus on primary management challenges and b...
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Expanding Visibility with NBAR and IP SLA

IP SLA and NBAR are important monitoring technologies that should be utilized for cost-effectively improving visibility and understanding of network and application performance. What are NBAR and IP SLA Technologies? Cisco offers enhanced monitoring functionality on select routers via NBAR and IP SLA technologies that examine, analyze and classify network traffic. Each operates independently and enables more effective management and improved performance, especially where the ability to install p...
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Telus notes rapid smartphone, data growth in Q4 results

Canadian quadruple-play operator Telus has posted a 5.3% year-on-year rise in consolidated revenues in the fourth quarter of 2011 to CAD2.69 billion (USD2.68 billion), and a 4% increase in quarterly EBITDA to CAD874 million as sales growth was offset in part by higher costs to acquire and retain wireless customers and to support expansion in its IPTV and fixed broadband service divisions. Net income for the three months to the end of December 2011 climbed 5% year-on-year to CAD237 million, with ...
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MTS Allstream Reports Q4 Results

Canadian full-service telco MTS Allstream has reported full-year revenues for 2011 which declined by 1% to CAD1.765 billion (USD1.762 billion), although consolidated earnings before interest, tax, depreciation and amortisation (EBITDA) climbed to CAD594 million from CAD565 million the previous year. Wireless revenues increased by 8.6% to CAD356 million for the full-year, driven by a 46.1% increase in wireless data revenues that generated a 4.1% increase in ARPU for the year. At 31 December 2011,...
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New Software Update for Spectracom NTP Time Servers

Spectracom has released version 3.4.8 software for the model 9200 and 9300 series of NetClocks and Ethernet Time Servers.  Two of the more prevalent changes incorporated in the version 3.4.8 software update are faster NTP synchronization after each reboot and improved operation when syncing the NTP server to other NTP servers on the same network (instead of syncing it to other references, such as GPS, IRIG or ASCII RS-485 data) – making the NTP server a dedicated Stratum 2 NTP time server. ...
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Telus extends IPTV service to mobile devices

Canadian quadruple-play operator Telus has revealed that it is extending its ‘Optik’ IPTV service to mobile devices under the ‘Optik on the go’ banner. Existing fibre-based Optik TV customers in Alberta and British Columbia will be able to view IPTV channels on multiple devices on the move, using Cisco’s cloud-based Videoscape Media Suite to manage and publish content across multiple screens, reports Rapidtvnews. Article by TeleGeography
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Rogers Continues to Rollout LTE Network

Rogers Communications has notified its customers that its Long Term Evolution (LTE) wireless network is now available in additional cities surrounding Montreal, including: Laval, Terrebonne, Brossard, Longueuil and Vaudreuil, with plans to expand to more than 25 additional cities this year. The planned rollout will bring LTE to more than half the Canadian population by the end of 2012. Rogers was the first to launch an LTE network in Canada, starting in Ottawa last July, with expansion to Toront...
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So, What is the Customer Perspective of your Contact Centre

Enterprise contact centers are becoming extremely complex, using technology from multiple vendors to meet specific customer requirements. Today, clients are using new media types such as smart phones and tablets to reach out so you need to explore new technologies such as cloud services to consolidate and improve your delivery. Why Test the Customer Quality of Experience? When you change or deploy new technology you need to understand the caller’s perspective, from the greeting through to the ag...
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CRTC implements capacity-based ISP billing

The Canadian Radio-television and Telecommunications Commission (CRTC) confirms that the new wholesale rates for independent internet service providers (ISPs) will be implemented on 1 February 2012. The large telephone and cable companies will proceed as scheduled with their proposed implementation plans, with the exception of the Bell group companies, whose implementation plan has been modified on an interim basis while the CRTC resolves issues raised by the Canadian Network Operators Consortiu...
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Telco Pay-TV Subscribers Approaching 100 Million

New data from TeleGeography show that at the end of Q3 2011 telcos worldwide had a total of 94 million pay-TV subscribers, giving them a 12% share of the global pay-TV market. Given current growth rates the subscriber total will be passing the 100-million milestone as this article is being written. Leading the telco charge is America Movil with ten million pay-TV subscribers, thanks to a dominant market position in Brazil and Colombia and substantial pay-TV operations in several other Latin Amer...
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Breakthrough Work Force Management Results

UPCOMING EVENT Ottawa Regional Contact Centre Association Bring your workforce management team and join us on January 26, 2012 for an informative series of sessions on leading edge strategies for modern call centres.  Whether you manage a small call centre looking for a cost effective way to get into WFM or a very large call center network seeking to achieve breakthrough WFM ROI, these sessions will be of great interest.   Speakers will address the top concerns over classic obstacles t...
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Shaw’s cable revenues up 4%

Canadian triple-play cableco Shaw Communications has announced consolidated financial and operating results for the three months ended 30 November 2011. Total cable and satellite revenue for the company’s first quarter of its fiscal year was CAD1.28 billion (USD1.26 billion), up 19% over the same period of 2010, while total operating income increased by 18% to CAD566 million. Net income from continuing operations of CAD202 million was compared to CAD17 million for the year-ago period. Revenue in...
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Are Agents Necessary for Accurate Network Monitoring?

How does an IT team ensure accurate and complete visibility? Obtaining comprehensive visibility into network performance requires not only looking at the network and application, but digging into infrastructure health and performance. Solutions providing this view typically utilize two different approaches: agent or agentless. Selecting the best method for your team requires understanding the options and selecting the solution that integrates well with your existing resources. In this article, w...
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