IQ Services provides a wide array of performance validation services for contact center and communications solutions.  Our performance and load testing services are unique because of two over-riding objectives:

• We always focus our methodologies on the outside-in or customer perspective.   Our experience demonstrates that validating performance from the outside-in customer experience is just as important and critical as internal monitoring.
• We always focus on the end-to-end performance of the solution.  Component level testing is important, but if the components can’t work together properly in your unique production environment to meet your customers’ needs, you are not going to get what you want from your contact center and communications solutions investments.

Because we are focused on customer experience and end-to-end solution performance, IQ Services’ performance validation services are primarily:

• Platform independent
• Language independent
• Remote and applicable to any solution, component, technology or service that can be accessed or exercised by a customer through the PSTN or Internet
• Non-invasive because we do all the work remotely

Performance validation services test the end-to-end solutions so whether you are concerned about specific technologies or a solution’s overall performance, IQ Services can help validate, test and monitor.

IQ Services can help validate, test and monitor the technologies and business solutions your customers and business rely on every day:

Performance & Load Testing for Speech Recognition Systems

IQ Services offers performance validation services for solutions leveraging speech recognition technology.  From simple spoken inputs (e.g., one two, yes, no) in directed dialogue implementations to complex natural language statements (e.g., Sell 450 shares of Intel at the market) IQ Services helps end-users, service providers and partners validate speech recognition performance and identify issues for easier, quicker resolution.

What performance do your customers encounter when they use your speech recognition system during high-traffic periods? Are there lengthy delays? Are calls being transferred to a live agent for no apparent reason — or worse, are calls being dropped?

Using proven methodologies, IQ Services tests key speech recognition performance criteria, including response times and the nature of each response to an utterance. Our sessions offer large volumes of calls, with each call providing spoken inputs that exercise your system at or above the expected velocity of utterances.  Through multiple test cases and carefully controlled calling activity, thresholds and limits of capacity are identified and quantified.

"I think you said...", "I'm sorry, I didn't understand."...

IQ Services' reports identify all pertinent performance information and highlight areas for immediate or future optimization.

As with all our voice performance validation services, IQ Services generates telephone calls launched remotely and delivered to your speech-based solution through the public telephone network.  The performance and load testing process is configured to make inputs (DTMF and spoken) that are typical of your customers.  Performance and load testing for Speech Recognition Solutions allow you to observe, tune and verify performance as well as the availability of enough speech resources to meet load requirements.  Real-time results and expert support coupled with robust test-session reporting provides you with confidence that your speech recognition solution will perform well under expected and peak traffic conditions.