folder IQ Services

IQ Services

IQ Services' contact center testing and other communications technology performance services help businesses achieve ROI and customer satisfaction objectives.

Documents

pdf Application Feature Function Testing Popular

By 119 downloads

Download (pdf, 1.09 MB)

IQ-Services-AFT_Voice_ServiceSheet-Telnet.pdf

Service Sheet on Application Feature Testing from IQ Services

pdf Be Confident Your Contact Center Technology Delivers The Brand You Promise Popular

By 133 downloads

Download (pdf, 105 KB)

Be Confident Your Contact Center Technology Delivers The Brand You Promis.pdf

IQ Services - Be Confident Your Contact Center Technology Delivers The Brand You PromiseToday, most B2C interactions involve some form of contact center technology. With the exception of in-store purchases, contact center technology is responsible for providing the vast majority of brand impressions that customers have through experiences with toll-free numbers, self-service IVR, and CTI screen pop—and that’s just one of the channels. There are also self-service websites, apps, social media scrapers, blended queuing processes, and more.

video Deploying New IVR & Contact Center Solutions Popular

By 658 downloads

Download (avi, 43.16 MB)

ServiceIntro_STAFT_audio4.avi

Deploying New IVR & Contact Center Solutions

If an application doesn’t perform the way it needs to, customers are going to turn to your agents – or your competitors – to get the level of service they require. This 6 minute Video reviews how to test your IVR and doing it right

pdf HeartBeat™ Sample Report Popular

By 123 downloads

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iqservices-hb-samplereport-weekly.pdf

Monitor your IVR and other customer facing systems with HeartBeat. Proactive monitoring gives you peace of mind about your integrated communication systems and availability. This report will give you an example of the weekly report you recieve with HeartBeat

pdf Internal Monitoring Is Not Enough Popular

By 121 downloads

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IQServices-HB_Internal-Monitoring-Is-not-Enough-Telnet.pdf

IQ Services Article on if you would like to understand how your speech-based contact center and communications business solutions are performing?

pdf IQ Services HeartBeat Service Popular

By 1880 downloads

Download (pdf, 855 KB)

iqservices-heart-ivr-monitoring.pdf

Monitor your IVR and other customer facing systems with HeartBeat.Proactive monitoring gives you peace of mind about your integrated communication systems and availability.

pdf IQ Services StressTest Service Popular

By 1796 downloads

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IQ-Services-ST_Voice_ServiceSheet_VoiceSolutions-Telnet.pdf

Whether you are installing a new contact center solution or upgrading an existing self-service solution, you want to make sure your efforts deliver the best possible customer experience and ROI. If the solution does not work as designed and customers do not use it as expected, your customer satisfaction and cost-savings objectives go out the window. StressTest™is a performance and IVR load testing service that gives you the confidence and proof you need to decide that your new, upgraded or recently repaired contact center solution is ready to provide the customer experience you expected.

pdf IQ-Services - Business Continuation and Disaster Recovery

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IQ-Services-StressTest_AppSheet_DisasterRecovery-Telnet.pdf

Application Sheet on Business Continuation and Disaster Recovery Service from IQ-Services

pdf IQ-Services - NCSECU IVR StressTest Case Study Popular

By 114 downloads

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IQ-Services - NCSECU IVR StressTest Case Study.pdf

Case showing how and why North Carolina State Employees Credit Union use IQ-Services StressTest

pdf IQ-Services WebBeat Web Monitoring Popular

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iqservices-webbeat-Data-Sheet.pdf

WebBeat™ availability and performance monitoring services continuously checks the availability of your website at regular time intervals. If your online presence is not performing as expected then we notify you immediately by phone, page, email or an SNMP Trap.

pdf Multichannel and Multimodal Contact Centres: How do you know it all works together? Popular

By 137 downloads

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White-Paper-Multichannel-and-Multimodal.pdf

IQ Services- Multichannel and Multimodal Contact Centres: How do you know it all works together?The convergence of voice, web, social media and video means that solution providers are coming up with exciting and sophisticated ways to allow users to take more control of their customer service experience. Customers want to decide how they communicate with your company, and how your company communicates with them.

pdf Performance Testing for Call Recording Systems Popular

By 106 downloads

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WP_CallRecording.pdf

IQServices' take on performance testing for call recording systems.

pdf Protecting Investments throughout the Solution Life Cycle with Risk Analysis and Proactive Test Plan

By 97 downloads

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white_paper_proactiveinvestments.pdf

A IQ Services White Paper on Protecting Investments throughout the Solution Life Cycle with Risk Analysis and Proactive Test Planning.

pdf Stress Testing Systems Under Load Popular

By 120 downloads

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Testing_Systems_Under_Load.pdf

Information on Stress Testing Systems Under Load.

pdf StressTest for Data Solutions Popular

By 1701 downloads

Download (pdf, 1.15 MB)

Stresstest-for-data-Solutions.pdf

Whether you are installing a new online contact center solution or upgrading an existing solution, you want to make sure your efforts deliver the best possible customer service experience and ROI. If the solution does not work as designed and customers do not use it as expected, your customer satisfaction and cost-savings objectives go out the window.  WebStress allows you to test your online presense before going live

pdf StressTest for Outbound & Predictive Dialer Solutions Popular

By 110 downloads

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IQ-Services-ST_Voice_AppSheet_OutboundDialers-Telnet.pdf

Application Sheet on using StressTest to test your Outbound and Predictive Dialer Solutions

spreadsheet StressTest™ Sample Report (XLS) Popular

By 128 downloads

Download (xls, 190 KB)

ST_SampleReport_CDR.xls

Excel Sample Report for IQ Services StressTest™.

StressTest™ performance report gives you the information you need so that you go live with confidence and deliver the customer experience you expected.

pdf Test Your Predictive Dialing Systems with IQ Services, Not with Your Customers Popular

By 105 downloads

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Predictive_Dialing_System6.pdf

Article on Test Your Predictive Dialing Systems with IQ Services, Not with Your Customers.

pdf Testing IVR at the Top of the Stack Popular

By 121 downloads

Download (pdf, 670 KB)

White-Paper-Testing-IVR-at-the-Top-of-the-Stack.pdf

IQ Services- Testing the IVR at the Top of the StackHow and When to Stay on Top of the Caller Perspective

In the world of computing technology and communications solutions, the last twenty years have been one revolution after another. Faster processes, niftier appliances, smarter phones, and virtualized services are everywhere. Contact centers have grown from hunt groups and operator consoles to full-blown CRM solutions riding on top of evolving, complex technologies.

pdf Testing Large Contact Center Systems Popular

By 126 downloads

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WP_Testing_Very_Large_Systems.pdf

White Paper discussing the challenge and solutions in putting a very large contact center solution into production.