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IQ Services Contact Centre Testing

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IVR Contact Centre Testing: Improve Customer Service Experience & Reduce Costs

he best business rules, agent training and customer service polices are meaningless if contact centre technologies frustrate or mislead your customers. Automated, remote testing and monitoring of contact centre technologies should be a key element of every company's customer service experience and cost reduction strategies.

​By using a combination of feature function testing to ensure that your system was set up correctly,  StressTest IVR Load testing to ensure that all your systems are running the way they are suppose to and then following with HeartBeat availability monitoring to ensure while your system is in production that it is running correctly

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