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NetIQ AppManager VoIP Management Modules

NetIQ AppManagerOut-of-the-box VoIP management modules that enable you to rapidly establish monitoring of the performance of leading VoIP technologies and applications.

 

A wide range of modules is available for:

  • Avaya
  • Cisco
  • Microsoft Lync

Succeed with the NetIQ Solution

  • Extends VoIP expertise with knowledge built into AppManager designed specifically for VoIP applications. This immediate insight into VoIP application health and availability dramatically decreases the time needed to manage converged VoIP technologies and applications
  • Maximizes performance and availability with proactive 24x7 monitoring of the health and performance of the network, servers and VoIP applications. So you are immediately alerted to problems or potential problems in your VoIP environment.
  • Simplifies VoIP management so you can manage VoIP solutions—including IP phones, call servers, as well as the underlying IT infrastructure—from a single integrated console.
  • Provides powerful reporting capabilities with a flexible reporting infrastructure. Extensive reports allow for monitoring service levels, call quality, overall performance, usage trends and capacity planning.

Businesses continue to make significant enhancements to their IP networks, such as new IP telephony applications. The mission-critical nature of business voice services requires companies to continually monitor their status to minimize downtime. From the single-shop, hometown business to the global call center to the largest state university, if your phone system goes down, your business loses revenue, worker productivity suffers and your credibility can be jeopardized. It is no longer enough to just know if your system has a dial-tone. You need to know that your system can handle peak volumes or that your gateway utilization is appropriate.

Deployment of new IP telephony applications requires integrated management solutions that enable administrators to take control of their entire voice network and server infrastructure. 

  • Avaya

  • Cisco

  • Microsoft Lync

The NetIQ AppManager for Avaya solutions enable administrators to effectively monitor and manage service levels for IP Telephony applications, such as Avaya CM, Avaya BCM 200/400 and 50/450, Avaya CS 1000, Avaya CS 2100, and Avaya NES Contact Center. NetIQ AppManager combines metrics for these Avaya platforms, and call quality with statistics about the availability and health of network devices and overall network performance for VoIP. In addition, NetIQ moNetIQ AppManager and Avayanitors agents by Skillsets, a key feature of the Contact Center application, to collect additional data and events for metrics and reporting.  

NetIQ AppManager proactively monitors the performance of key servers to ensure the 24x7 availability of business-critical voice communication services. NetIQ AppManager supports everything from systems and hardware management for Avaya BCM 200/400 and 50/450, Avaya CS 1000, Avaya CS 2100, and Avaya NES Contact Center to voice quality and network device performance. NetIQ AppManager in conjunction with NetIQ Vivinet® Diagnostics quickly identifies the source of failures and performance problems and consolidates event management.

Using NetIQ AppManager for proactive monitoring minimizes the cost of supporting Avaya VoIP services and functions, aids in capacity planning and can prevent outages of these business-critical voice solutions.

Key Features and Benefits

  • Monitor Avaya Communication Manager server health by tracking key metrics, including CPU, memory usage and hard drive disk space in addition to key performance and availability metrics for the server
  • Lower support costs and save time by automating routine management tasks and corrective actions, allowing you to redirect efforts to higher-value projects.
  • Preconfigured NetIQ AppManager Knowledge Scripts® allow you to set up comprehensive, 24x7 monitoring in minutes, eliminating time-consuming manual support processes.
  • Discover Communication Manager clusters with a single discovery job.
  • Track phone deregistration and disconnection status, real-time voice quality statistics on active phones, and an inventory of configured phones.
  • View announcement activity including dropped calls, queued calls, and peak port usage through a centralized console.
  • Receive, filter, and forward alarms generated by the Avaya Communication Manager server.
  • Diagnose performance degradation to quickly identify whether the source of performance problems is at the hardware, operating system or application level.
  • Increase availability with reduced network and application downtime, coupled with built-in automated actions. NetIQ AppManager quickly identifies the source of failures and performance problems and consolidates event management.

NetIQ Avaya VoIP Management. Using NetIQ AppManager for Avaya® IP Telephony Management for proactive monitoring minimizes the cost of supporting Avaya VoIP services and functions, aids in capacity planning and can prevent outages of these business-critical voice solutions.

NetIQ AppManager® for Avaya IP Telephony Management provides comprehensive monitoring, management and reporting for:

  • Avaya Communication Manager
  • Avaya Communication Server 1000 (CS 1000)
  • Avaya Communication Server 2100 (CS 2000)

NetIQ AppManager for Avaya IP Telephony Management provides comprehensive monitoring, management and reporting for Avaya Communication Manager. As the complexity of converged data and voice networks continues to increase, NetIQ extends VoIP expertise to include event monitoring for the call server and gathers call quality data in real time that can be used to accurately and quickly reflect the end user call experience.

Avaya Communication Manager is a scalable, survivable telephony solution for enterprises and branch offices, providing call processing, messaging, and contact center functions.

 

AppManager for Cisco Unified Communications and IP Telephony lets you monitor the operation and performance of your Cisco Unified Communications environment.

This module raises events in your AppManager console when problems arise, and collects information you can use for trend analysis and reporting.

AppManager for Cisco Unified Communications provides monitoring for the following Cisco solutions:

  • Cisco Unified Communications Manager
  • Cisco Unity Connection and Cisco Unity

The Cisco Unified Communications and IP Telephony modules are part of our comprehensive solution that monitors the experience of the end user, intelligently profiles the performance of the server(s), and delivers event correlation and automation.

Features include:

NetIQ and Cisco
  • Cisco Server health monitoring  
  • Real-time voice quality statistics
  • Metrics on call activity, quality, and failure
  • CPU usage and tracking
  • and much more

 

Ensure the Performance and Availability of Your Cisco Unified Communications Deployment

NetIQ AppManager for Cisco Unified Communications and IP Telephony lets you monitor the operation and performance of your Cisco Unified Communications environment. This module raises events in your NetIQ AppManager console when problems arise and collects information you can use for trend analysis and reporting. You can meet the unique needs of different users and environments through flexible monitoring policies, while getting started quickly with out-of-the-box Knowledge Scripts®.

The Cisco Unified Communications and IP Telephony modules are part of our comprehensive solution that monitors the experience of the end user, intelligently profiles the performance of the server(s), and delivers event correlation and automation.

Features and Benefits

Single, integrated view of environment. You can see your Cisco IP Telephony environment-including IP phones, call servers, voice mail and Unified Contact Center applications, as well as the underlying IT infrastructure-from a single integrated console.

Cisco Server health monitoring. Gives you proactive health monitoring, detecting potential problems before they impact your Cisco end users.

Collect data on call activity, quality, and failure metrics. Monitor Cisco Unified Communications manager server health by tracking key metrics.

Real time voice quality statistics. Understand your end users quality of experience.

Automated event response. Lets you easily set up event-driven actions-such as sending an email or a pager alert, generating an SNMP trap to a network manager or running a corrective fix program-to execute automatically when a specific event occurs.

Track phone deregistration and disconnection status. Provides an inventory of phones configured for your Cisco Unified Communications deployment.

Tracks CPU usage and available CPU. Understand the health and performance hardware critical to your Cisco Unified Communications deployment.

Comprehensive reporting. Monitors Cisco Servers resource usage down to the end-user level, while providing prepackaged performance, voice traffic, and SLA reports. Also stores performance data to enable trend analysis and capacity planning.

Reduced support costs. Eliminates wasted effort during troubleshooting by providing centralized visibility and detailed reporting of your complex Unified Communicaitons environment.

Rapid time to value. Implement monitoring quickly with prepackaged Knowledge Scripts encapsulating industry best practices for monitoring your Cisco Unified Communications environment.

Cisco modules

AppManager for Cisco Unified Communications provides monitoring for the following Cisco solutions:

  • Cisco Unified Communications Manager
  • Cisco Unity

AppManager for Call Data Analysis collects call data records (CDRs) from Cisco products, useful for reporting on:

  • Call origination
  • Call destination
  • Call duration
  • Call termination status (successful or unsuccessful)
  • Call quality (jitter, latency, packets sent, received or lost)

AppManager for IP Phone Quality obtains call quality statistics directly from Cisco IP phones by regularly polling selected phones to determine whether they are active (that is, engaged in a phone call). Once activity has been established, AppManager polls more frequently to collect data points as the call progresses. If any call quality metric falls below or exceeds a threshold, AppManager raises an event (only one per call) while the call is active.

NetIQ Microsoft Lync VoIP Management

NetIQ AppManager for Microsoft Lync monitors the health and availability of all services running on Lync servers, and provides tracking of sessions and loads to enable management of this platform so that users receive an expected quality of service, specifically supporting components such as:

  • Instant Messaging (IM) Conferencing server
  • Audio/Video (A/V) Conferencing server
  • Web conferencing server
  • Teleconferencing server
  • Enterprise pool
  • Front-end server (including MCUs, Focus, Focus Factory, and Conferencing Server Factory)
  • and many more

 This module is part of our comprehensive solution that monitors the experience of the Microsoft Lync user, intelligently profiles the performance of the server, and delivers event correlation and automation

Features & benefits

Call server health monitoring. Gives you proactive health monitoring, detecting potential problems before they impact your Microsoft Lync users.

End User Experience. Predict how your end-users are experiencing your service through the use of synthetic transactions.

Quality of Service. Get robust quality of experience monitoring for audio, video, conferencing, and peer-to-peer messaging.

Automated event response. Allows you to set up event-driven actions easily-such as sending an email or a pager alert, generating an SNMP trap to a network manager or running a corrective fix program-to execute automatically when a specific event occurs.

Comprehensive reporting. Monitors server resource usage down to the end-user level, while providing you with prepackaged performance, traffic, and service-level agreement reports. Also stores performance data to enable trend analysis.

Reduced support costs. Eliminates wasted effort during troubleshooting by providing you with centralized visibility and detailed reporting of the distributed communications environment.

Rapid time to value. Implement monitoring quickly with prepackaged Knowledge Scripts, which includes industry best practices for monitoring your Microsoft Lync environment.

What's monitored

Call Quality. Monitor important metrics of call volume, Mean Opinon Score (MOS), call jitter, packet loss, and round trip time.

Instant Messaging (IM) Conferencing server. This server provides server-managed instant messaging sessions for 2 users and instant message conferences for more than two users.

Audio/Video (A/V) Conferencing server. This server provides audio and video peer-to-peer and conferencing capabilities.

Web Conferencing server. This server provides data collaboration and application-sharing capabilities.

Teleconferencing server. This server enables audio conference integration with audio conferencing providers, or ACPs.

Enterprise pool. An Enterprise pool is a collection of Enterprise Edition servers running behind a load balancer for increased performance and availability.

Front-end server. This server hosts the various conference servers, which Microsoft calls Multipoint Control Units, or MCUs.

Mediation server. This server provides signaling and media translation between the enterprise voice infrastructure and a basic media gateway.

Edge server. This server connects external users with the system so they can participate in meetings and conferences. The following Edge servers allow specific types of multimedia conferences:

  • Access Edge server. This server handles Session Initiation Protocol (SIP) traffic for calls from Lync users from outside the corporate firewall.
  • Web Conferencing Edge server. This server connects traffic between the Web Conferencing Server and external clients.
  • A/V Conferencing Edge server. This server provides a single, trusted connection point through which both inbound and outbound media traffic can securely traverse network address translators, or NATs, and firewalls.
  • Director. This element authenticates users. If Director is not present, the front-end server handles authentication.

Archiving server. This server archives instant messages for compliance purposes. Note that the AppManager for Microsoft Lync module discovers this component, but does not monitor it.

Monitoring server. This server gathers both call data record (CDR) data and Quality of Experience (QoE) data.

Back-end server. This server tracks all data and interactions.