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Telnet Network News - We'll keep you up to date with what's happening in the industry.

Why so much Hype about Application Performance Management

End to End transaction is the new gold standard out there, replacing legacy “infrastructure/resource” monitoring.   The application monitoring market is currently growing at about 15% vs. the overall IT market at 3.7%.  So what is driving all this growth!!! Virtualization – how do you gain visibility into how virtualized applications are performingApplication Acceleration – maximizing your ROI by identifying the best site for application acceleration and maintain visibility after deplo...
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5 Steps for Setting Up VoIP for Success

A common stumbling block in monitoring VoIP occurs when the network team misconfigures or fails to define the VoIP setup process for their monitoring system. The results can be serious when you investigate a call and it doesn’t appear, it has been misidentified, or mistakenly combined with another call. Here are five steps to ensure your VoIP monitoring solution is set up for success. Identify Call Components Depending upon the VoIP vendor and system, different components may be involved in the ...
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What is IT Thinking About Today

Cloud and Bandwidth Demands Challenge IT Teams Network Instruments 2012 Annual State of the Network Global Study Offers IT Management Insights Network Instruments, just released its Fifth Annual State of the Network Global Study today. The results suggest a potential management storm as IT teams face significant monitoring challenges from multiple forms of cloud computing, as well as substantially increased bandwidth demands.  Study Highlights Moving apps to the cloud: 60% anticipate half o...
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Net Optics Director 6.0.1 Gears Up to Meet Your Growing Challenges

Upgrade Now To Streamline Your Key Tasks Now Director™ 6.0.1 upgrade streamlines next-generation monitoring to help you get ahead and stay there. Check out our expanded menu of access control and filtering capabilities, modified GUI interface, and improved system performance—for all Director and Director Pro models: Smart Security Management More High-Performance Features Improved SNMP Support Modified GUI — and much more! Tighten up security with role-based access control for filters management...
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Candela LANforge Fire/Ice release 5.2.3.1

March 15, 2012 - Candela Release 5.2.3 includes support for dual WiFi radios, dynamic reporting improvements, DHCPv6 and some other improvements to File-IO and WiFi. tables in the GUI now support saving their configuration through restarts of the GUI, as well as removing columns from view. Bug-fixes include better out-of-order packet calculation, some kernel-mode WanLink fixes.  Below are the new feature included in this release.   If you would like to upgrade please contact us. C...
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Upcoming Potential Changes to the WWVB Signal Affects Older-Generation Spectracom Products

Pending Changes in the WWVB Radio Signal Affects Precision Frequency and Timing Reference A change in the WWVB signal is being considered to reduce the impact of electro-magnetic interference for improved reception for consumer-grade clocks and watches.  Why does this matter? This change also affects the operation of precise time and frequency standards whose receivers are based on phase-locked loops, such as Spectracom WWVB receivers (all long discontinued), so these products will not oper...
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How to Build Strong Teams with Four Generations in the Cubicle Workplace

          Thursday March 29, 2012 – Nepean Sailing ClubSusan Haywood, Human Resource Blueprints Believe it.  Different generations think and work in different ways.  And today, there are four generations in the workplace.  Now add that to the cubicle setting in a contact centre and you could have the perfect recipe for complete disaster! Join us March 29th and learn how your organization can forge a strong and cohesive team across all of these generations. What policies and practi...
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Command Today's Complex Data Center Challenges

Command Todays Complex Data Center Challenges Discover Net Optics solutions for raising monitoring performance and productivity while lowering costs. Rapid evolution of the data center is creating boundless new opportunities, but along with those come urgent monitoring and management challenges—multiple devices from many vendors, proliferating threats, soaring costs, scalability needs, 10G/40G/100G transition, environmental and compliance concerns—and more. We offer your data center a growing fa...
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Measuring IPTV Quality

If you’re implementing IPTV, it’s important to know what metrics to monitor to ensure the transmission of high quality video. Managing performance entails more than tracking response time. Let’s look at the key metrics for managing IPTV in the following table: Performance AreaMetricDescriptionIPTV Service MetricsQoEVideo quality of experience measured via Media Delivery Index (MDI), most often displayed as two numbers separated by a colon: delay factor (DF) and the media loss rate (MLR)Packet lo...
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5 IPTV Monitoring Best Practices

Chances are you’ve seen Internet Protocol TV (IPTV) but didn’t know it. Different types of IPTV are popping up in our daily lives ranging from Video-On-Demand to being greeted by pre-recorded video messages at the gas pump or ATM. And many businesses are adopting IPTV to broadcast live or on-demand video content to employees, partners, customers, and investors. But what does this mean for the network team? In this article we’ll outline IPTV basics and focus on primary management challenges and b...
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Expanding Visibility with NBAR and IP SLA

IP SLA and NBAR are important monitoring technologies that should be utilized for cost-effectively improving visibility and understanding of network and application performance. What are NBAR and IP SLA Technologies? Cisco offers enhanced monitoring functionality on select routers via NBAR and IP SLA technologies that examine, analyze and classify network traffic. Each operates independently and enables more effective management and improved performance, especially where the ability to install p...
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New Software Update for Spectracom NTP Time Servers

Spectracom has released version 3.4.8 software for the model 9200 and 9300 series of NetClocks and Ethernet Time Servers.  Two of the more prevalent changes incorporated in the version 3.4.8 software update are faster NTP synchronization after each reboot and improved operation when syncing the NTP server to other NTP servers on the same network (instead of syncing it to other references, such as GPS, IRIG or ASCII RS-485 data) – making the NTP server a dedicated Stratum 2 NTP time server.&...
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So, What is the Customer Perspective of your Contact Centre

Enterprise contact centers are becoming extremely complex, using technology from multiple vendors to meet specific customer requirements. Today, clients are using new media types such as smart phones and tablets to reach out so you need to explore new technologies such as cloud services to consolidate and improve your delivery. Why Test the Customer Quality of Experience? When you change or deploy new technology you need to understand the caller’s perspective, from the greeting through to the ag...
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Breakthrough Work Force Management Results

UPCOMING EVENT Ottawa Regional Contact Centre Association Bring your workforce management team and join us on January 26, 2012 for an informative series of sessions on leading edge strategies for modern call centres.  Whether you manage a small call centre looking for a cost effective way to get into WFM or a very large call center network seeking to achieve breakthrough WFM ROI, these sessions will be of great interest. Speakers will address the top concerns over classic obstacles to ...
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Are Agents Necessary for Accurate Network Monitoring?

How does an IT team ensure accurate and complete visibility? Obtaining comprehensive visibility into network performance requires not only looking at the network and application, but digging into infrastructure health and performance. Solutions providing this view typically utilize two different approaches: agent or agentless.Selecting the best method for your team requires understanding the options and selecting the solution that integrates well with your existing resources. In this article, we...
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