Corporation’s networks today are expanding exponentially but, more importantly, today’s networks are the backbone and heart of a companies’ ability to perform its day-to-day business. When network failures occur, businesses cannot operate, revenues are affected, and loss of credibility/customer experience can be catastrophic. Maintaining a consistent high level of service availability drives greater customer satisfaction, it builds greater credibility, that in turn creates greater revenues by maintaining existing customer contracts and attracting new business. It is recognized by industry leading technology research companies (i.e. Gartner & Forrester) that over 80% of unplanned outages are due to unplanned changes to the corporation’s infrastructure by system/network administrators and developers. Getting to the bottom of any problem/issue, the ‘Enterprise Management Associates’ reports that 60% of availability and performance issues/errors are the result of misconfigurations.
A recent Gartner study projected that "Through 2015, 80% of outages impacting mission-critical services will be caused by people and process issues, and more than 40% of those outages will be caused by change/configuration/release integration and hand-off issues." (Ronni J. Colville and George Spafford Configuration Management for Virtual and Cloud Infrastructures)
Network infrastructure is evolving at an unprecedented rate and, with mixed-vendor environments the norm rather than the exception, management of those systems has become a labor-intensive exercise. Unlike Fault and Performance Management, Network Configuration Change Management (NCCM) Vulnerability & Lifecycle Management (VLM) has no common harmonized management method or protocols; even the first-level engineering teams have to be proficient in numerous different configuration languages and interfaces for the simplest of tasks. Infosim®’s StableNet® modules for Network Configuration & Change Management Solution (NCCM) and Vulnerability & Lifecycle Management have been designed to be a common management platform enabling network infrastructure to be managed in a vendor-agnostic environment. It is a critical part of any organization’s management infrastructure and a logical next step in the Infosim® StableNet® Service Assurance and Fulfillment Solution.
