This one hour presentation from CMIQ brings together 4 panelists to help you understand the pitfalls of implementing new technology today. When implementing technology we are constantly asked to do more with less, while maintaining or drive better customer experience, and increase or improve our return on investment.
The first challenge in implementing new technology is to get funding, especially when the center can be considered a cost center. We then have to pick the right technology, either a custom design for your center or a standard that is on the market. As we implement these different systems it then becomes difficult to pull reports on the center as each system is reporting individually and not reporting as a whole system.
Our four panellist discuss these issues in implementing new technology, and how you can avoid the common mistakes and learn from their experience.