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IR Prognosis

IR Prognosis. Prognosis identifies issues fast so you can take rapid action to protect the quality of customer service. Keep systems humming, nip issues in the bud and validate 100% call recording guarantees are being met - all in real time.


pdf IR IVR Automated Feature Function Solutions

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IR1 Automated Feature Function Testing.pdf

pdf IR Prognosis Heartbeat Solutions Popular

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IR1 Heartbeat Solution.pdf

pdf IR Prognosis StressTest Solutions

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IR1 StressTest Solutions.pdf

pdf IR Prognosis Testing Solutions Popular

By 100 downloads

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IR1 Testing Solutions.pdf

pdf IR Testing Solutions StressTest for Outbound Dialer Solutions

By 94 downloads

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IR1 Outbound and Predictive Dialer Solutions.pdf

pdf Multi-Channel Contact Centre Testing Solution

By 67 downloads

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IR1 Multi Channel Contact Center.pdf

pdf The future of contact centres -The age of the customer Popular

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The Future of Contact Centers - The Age of the Customer.pdf

According to Forrester Research, Customer Experience (CX) is the number one priority for business and technology leaders*. 

This eBook was developed to assist organizations in their quest to deliver a better customer experience.   Where the challenge of delivering an omni-channel service, in a multi-channel world, has never been more complex.  We look at these 5 areas

  1. What is the age of the customer?
  2. Enter the e-contact center.
  3. Achieving a 360° customer view.
  4. Four keys to contact center success
  5. Successfully managing the omni- channel eContact Center.