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IR Prognosis

IR Prognosis. Prognosis identifies issues fast so you can take rapid action to protect the quality of customer service. Keep systems humming, nip issues in the bud and validate 100% call recording guarantees are being met - all in real time.


pdf IR IVR Automated Feature Function Solutions Popular

By 163 downloads

Download (pdf, 128 KB)

IR1 Automated Feature Function Testing.pdf

pdf IR Prognosis Heartbeat Solutions Popular

By 197 downloads

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IR1 Heartbeat Solution.pdf

pdf IR Prognosis StressTest Solutions Popular

By 145 downloads

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IR1 StressTest Solutions.pdf

pdf IR Prognosis Testing Solutions Popular

By 181 downloads

Download (pdf, 146 KB)

IR1 Testing Solutions.pdf

pdf IR Testing Solutions StressTest for Outbound Dialer Solutions Popular

By 193 downloads

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IR1 Outbound and Predictive Dialer Solutions.pdf

pdf Multi-Channel Contact Centre Testing Solution Popular

By 128 downloads

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IR1 Multi Channel Contact Center.pdf

pdf The future of contact centres -The age of the customer Popular

By 171 downloads

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The Future of Contact Centers - The Age of the Customer.pdf

According to Forrester Research, Customer Experience (CX) is the number one priority for business and technology leaders*. 

This eBook was developed to assist organizations in their quest to deliver a better customer experience.   Where the challenge of delivering an omni-channel service, in a multi-channel world, has never been more complex.  We look at these 5 areas

  1. What is the age of the customer?
  2. Enter the e-contact center.
  3. Achieving a 360° customer view.
  4. Four keys to contact center success
  5. Successfully managing the omni- channel eContact Center.

Contact Us


Telnet Networks Inc.
100 Strowger Blvd, Suite 118, Brockville, ON, K6V 5J9, Canada


(800) 561-4019



For More Information about Telnet Networks, our products, or our services, or to request a quote please feel free to contact us directly.

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