1 minute reading time (116 words)

The Age of the Customer


The age of the customer -Customer Experience (CX) is the number one priority for business and technology leaders*.

According to Forrester Research, Customer Experience (CX) is the number one priority for business and technology leaders*. 

This eBook was developed to assist organizations in their quest to deliver a better customer experience.   Where the challenge of delivering an omni-channel service, in a multi-channel world, has never been more complex.  We look at these 5 areas

  1. What is the age of the customer?
  2. Enter the e-contact center.
  3. Achieving a 360° customer view.
  4. Four keys to contact center success
  5. Successfully managing the omni- channel eContact Center.

There is plenty of other great content and data as well. To continue reading: 


*Predictions 2016: The Spotlight on CX Helps and Hurts, Forrester Research


Blog Compliments of IR

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