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Managing UC means delivering streaming video fluidly, transmitting voice with clarity, moving IM’s briskly, and sending emails promptly. Use these three tips to achieve the

During a typical month we generate between 500,000 to 600,000 HeartBeat calls, and of these anywhere from 4% to 6% of these calls we encounter

 A major issue with moving to e-contact centre is to make everything work together. As you purchased multiple best in class single solutions as you

According to Forrester Research, Customer Experience (CX) is the number one priority for business and technology leaders*.  This eBook was developed to assist organizations in

Because what you don’t record can hurt you Making sure your call centre monitoring solution is working properly is an ongoing challenge. Whether it’s legal,

Imagine you’re trying to book a flight. You call the toll-free number and use the interactive voice response (IVR) to get through to bookings, but

CT523-328-2ac-1n-bat LANforge WiFIRE 802.11a/b/g/n/ac 3 radio WiFi Traffic Generator (with Battery) Supporting 328 Virtual STA Interfaces The CT523-328-2ac-1n-bat wireless traffic generator is an excellent choice

Defining unified communications is more complicated than it seems, but a thorough understanding of UC technology is required before informed buying decisions can be made.

Release 5.3.2 includes improved ‘AUTO’ configuration options for Layer-3 traffic and Wifi-Capacity plugin. Some initial HotSpot 2.0-R2 support. Improved 802.11 AC stability and features. Do

Few processes in the contact center are as contentious as quality monitoring. When not carefully explained and carried out with tact and sensitivity, monitoring smacks