A Better Way to Test the Functionality of Your IVR Application
If you have deployed or are about to deploy a hosted or premise-based IVR application, you understand how much time and money go into the
Three Shortcuts for UC Success
Managing UC means delivering streaming video fluidly, transmitting voice with clarity, moving IM’s briskly, and sending emails promptly. Use these three tips to achieve the
So, What is the Customer Perspective of your Contact Centre
Enterprise contact centers are becoming extremely complex, using technology from multiple vendors to meet specific customer requirements. Today, clients are using new media types such
5% of Your Customer Interactions are Failing!
During a typical month we generate between 500,000 to 600,000 HeartBeat calls, and of these anywhere from 4% to 6% of these calls we encounter
90 Seconds to Lose a Customer
A major issue with moving to e-contact centre is to make everything work together. As you purchased multiple best in class single solutions as you
The Age of the Customer
According to Forrester Research, Customer Experience (CX) is the number one priority for business and technology leaders*. This eBook was developed to assist organizations in
Contact Centre Monitoring Matters
Because what you don’t record can hurt you Making sure your call centre monitoring solution is working properly is an ongoing challenge. Whether it’s legal,
How Testing Solutions Reduce Risk & Improve Customer Satisfaction
Imagine you’re trying to book a flight. You call the toll-free number and use the interactive voice response (IVR) to get through to bookings, but
Remote Location Testing? Transmit WiFi Traffic at a Remote Site for 12 Hours with LANforge WiFIRE
CT523-328-2ac-1n-bat LANforge WiFIRE 802.11a/b/g/n/ac 3 radio WiFi Traffic Generator (with Battery) Supporting 328 Virtual STA Interfaces The CT523-328-2ac-1n-bat wireless traffic generator is an excellent choice
Tracking the Evolution of UC Technology
Defining unified communications is more complicated than it seems, but a thorough understanding of UC technology is required before informed buying decisions can be made.