Skip to content
  • The Age of the Customer

According to Forrester Research, Customer Experience (CX) is the number one priority for business and technology leaders*. 

This eBook was developed to assist organizations in their quest to deliver a better customer experience.   Where the challenge of delivering an omni-channel service, in a multi-channel world, has never been more complex.  We look at these 5 areas

  1. What is the age of the customer?
  2. Enter the e-contact center.
  3. Achieving a 360° customer view.
  4. Four keys to contact center success
  5. Successfully managing the omni- channel eContact Center.

There is plenty of other great content and data as well. To continue reading: 

DownloadNow

*Predictions 2016: The Spotlight on CX Helps and Hurts, Forrester Research

Blog Compliments of IR

Join our Newsletter

Categories

Related Posts

Back in time packet capture and forensics with VIAVI Obeserver as a key component in a Zero Trust Network implementation

Back in time packet capture and forensics with VIAVI Obeserver as a key component in a Zero Trust Network implementation

Explore how packet capture and forensic analysis empower Zero Trust security implementations, ensuring network visibility and compliance.
TCXO, OCXO and Rubidium -- understanding oscillators and the role they play in precision time keeping

TCXO, OCXO and Rubidium -- understanding oscillators and the role they play in precision time keeping

Explore the differences between TCXO, OCXO, and Rubidium oscillators in precision timekeeping for telecommunications and industrial applications.
Mission-Critical Timing: The Transition from Spectracom to Safran

Mission-Critical Timing: The Transition from Spectracom to Safran

When it comes to critical operations whether in defense, public safety, telecommunications, or infrastructure, accurate, reliable time synchronization is non-negotiable.…
How testing with Candela is helping ISPs get the most out of Wi-Fi

How testing with Candela is helping ISPs get the most out of Wi-Fi

Advanced testing tools are crucial for ISPs to enhance Wi-Fi performance, ensuring reliable connectivity and improved customer satisfaction. Candela's high…
Clock Features That Do More Than Tell Time

Clock Features That Do More Than Tell Time

When it comes to synchronized time systems, every environment has its own unique demands whether it’s harsh weather conditions, high-traffic…