Just because your system is very large doesn’t mean you can’t thoroughly test it. IR Testing Services can help you configure incremental and/or comprehensive test strategies so you can be confident your very large contact center solutions and supporting infrastructure really work when you go into production. And for solutions that allow customers to pick the form of presence most convenient for them – voice, Web, chat, email, callback, click-to-call, faxback, etc. –  This white paper discusses the testing approaches you can take to be proactive in your testing requirements

1. What is the age of the customer?
2. Enter the e-contact center.
3. Achieving a 360° customer view.
4. Four keys to contact center success
5. Successfully managing the omni- channel eContact Center.