Viavi's 2020 State of the Network Study results are in. Over 400 IT professionals from around the world, across business size and verticals, completed the survey this year sharing their views on IT in a year that has seen its share of dramatic ups and downs. One significant new insight is the importance of understanding end-user experiences, especially with workers transitioning between home and office while security demands more time and collaboration. The results tell a story of disruption. 

Disruption isn't all bad, but with a global pandemic, economic challenges, increased security threats and technology changes, what surfaces dramatically is that comprehensive network visibility is mandatory. 

Study Highlights:

Understanding End User Experience is a top challenge: For the first time in the 13-year history of the survey, "understanding end-user experience" is the top challenge for troubleshooting applications followed by the previous 12-year leader "problem domain isolation".

The remote working transition exposed lack of visibility: The surge in remote users is challenging network and security teams—almost 58 percent are seeking more visibility—to manage bandwidth load, monitor application performance, and avoid VPN oversubscription.

NetOps and SecOps roles converge: NetOps teams are feeling the pressure with this year's respondents stating more than 1/3 of their time is now consumed by security issues, a dramatic jump from 2019.

Download the complete State of the Network Study for the full details.

You can also check out their SOTN infographic for the study highlights.