1 minute reading time (275 words)

Recorded Webinar – Automate Your Monitoring Systems to Service Desk Integration

Service Providers have the constant challenge of integrating and coordinating the data / alarms produced by multiple monitoring systems like NMSs, SIEMs, APMs with Service Desks, and CMDBs. With NMLinK, all of that manual activity goes away and is replaced with a simple, automated system

This 30 minute webinar shows how the new NMLinK solution from NMSaaS allows Service Providers to easily automate their monitoring systems to service desk integration.

With NMLinK:

  • There are no more "swivel chair" updates from system to system
  • There is no longer a need for custom development of 1-to-1 connections
  • There is improved visibility and management of automations
  • The implementation with existing Links to all major Service Desks is fast and easy

In this webinar Mark Ball, VP of Automation for NMSaaS, and John Olson, NMSaaS CTO, will show how NMLinK can quickly retrieve an alarm from a management system and immediately create linked tickets in multiple service desks. Tickets can be updated / have comments applied with all information pushed to any linked systems.

Mark and John will also discuss how NMLinK saves time and money for Service Providers by connecting all of the critical IT Management, Monitoring, Service Desk, CMDB, and IPAM Systems into one coordinated operation. NMLinK has out of the box "Links" to all of the major Event and ITSM Systems. We can also connect to any application with an available API.

Existing integrations include:

  • NMSaaS
  • ServiceNow
  • ConnectWise
  • ZenOSS
  • Jira
  • Remedy
  • Cherwell
  • Microsoft System Center Service Manager
  • and more coming soon.

If you have a particular integration need not seen in the above list, please contact us we will be happy to work with you.

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Wednesday, 17 August 2022

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