Skip to content

Service Providers have the constant challenge of integrating and coordinating the data / alarms produced by multiple monitoring systems like NMSs, SIEMs, APMs with Service Desks, and CMDBs. With NMLinK, all of that manual activity goes away and is replaced with a simple, automated system

This 30 minute webinar shows how the new NMLinK solution from NMSaaS allows Service Providers to easily automate their monitoring systems to service desk integration.

With NMLinK:

  • There are no more “swivel chair” updates from system to system
  • There is no longer a need for custom development of 1-to-1 connections
  • There is improved visibility and management of automations
  • The implementation with existing Links to all major Service Desks is fast and easy

In this webinar Mark Ball, VP of Automation for NMSaaS, and John Olson, NMSaaS CTO, will show how NMLinK can quickly retrieve an alarm from a management system and immediately create linked tickets in multiple service desks. Tickets can be updated / have comments applied with all information pushed to any linked systems.

Mark and John will also discuss how NMLinK saves time and money for Service Providers by connecting all of the critical IT Management, Monitoring, Service Desk, CMDB, and IPAM Systems into one coordinated operation. NMLinK has out of the box “Links” to all of the major Event and ITSM Systems. We can also connect to any application with an available API.

Existing integrations include:

  • NMSaaS
  • ServiceNow
  • ConnectWise
  • ZenOSS
  • Jira
  • Remedy
  • Cherwell
  • Microsoft System Center Service Manager
  • and more coming soon.

If you have a particular integration need not seen in the above list, please contact us we will be happy to work with you.

Related Posts

ProfiShark: Portable, High-Fidelity Packet Capture for Modern Network Troubleshooting

ProfiShark: Portable, High-Fidelity Packet Capture for Modern Network Troubleshooting

Gain Complete Network Visibility — Anywhere, Anytime Network professionals know that accurate packet capture is the foundation for diagnosing performance,…
From Alerts to Scoreboards: Bodet’s Modular Solutions for Facilities

From Alerts to Scoreboards: Bodet’s Modular Solutions for Facilities

Bodet offers a wide range of modular and scalable solutions designed to improve communication, safety, and engagement across various environments.…
Understanding Network Impairment Emulation: Building Resilient and High-Performance Networks

Understanding Network Impairment Emulation: Building Resilient and High-Performance Networks

Modern networks are more complex than ever — spanning cloud, edge, and on-prem environments with applications that depend on consistent,…
Case Study: Leading Canadian University Modernizes Campus Operations with Modern Clock System from Sapling & Telnet Networks

Case Study: Leading Canadian University Modernizes Campus Operations with Modern Clock System from Sapling & Telnet Networks

The Situation In 2018, a major Ontario university partnered with Telnet Networks to overhaul its campus-wide synchronized clock system. The…
Fall Product Update 2025

Fall Product Update 2025

As the seasons change, so do the demands on your network. Our Fall Product Update showcases new and updated products…