Recorded Webinar – Automate Your Monitoring Systems to Service Desk Integration

Service Providers have the constant challenge of integrating and coordinating the data / alarms produced by multiple monitoring systems like NMSs, SIEMs, APMs with Service Desks, and CMDBs. With NMLinK, all of that manual activity goes away and is replaced with a simple, automated system

This 30 minute webinar shows how the new NMLinK solution from NMSaaS allows Service Providers to easily automate their monitoring systems to service desk integration.

With NMLinK:

  • There are no more “swivel chair” updates from system to system
  • There is no longer a need for custom development of 1-to-1 connections
  • There is improved visibility and management of automations
  • The implementation with existing Links to all major Service Desks is fast and easy

In this webinar Mark Ball, VP of Automation for NMSaaS, and John Olson, NMSaaS CTO, will show how NMLinK can quickly retrieve an alarm from a management system and immediately create linked tickets in multiple service desks. Tickets can be updated / have comments applied with all information pushed to any linked systems.

Mark and John will also discuss how NMLinK saves time and money for Service Providers by connecting all of the critical IT Management, Monitoring, Service Desk, CMDB, and IPAM Systems into one coordinated operation. NMLinK has out of the box “Links” to all of the major Event and ITSM Systems. We can also connect to any application with an available API.

Existing integrations include:

  • NMSaaS
  • ServiceNow
  • ConnectWise
  • ZenOSS
  • Jira
  • Remedy
  • Cherwell
  • Microsoft System Center Service Manager
  • and more coming soon.

If you have a particular integration need not seen in the above list, please contact us we will be happy to work with you.

Infosim® Product Called StableNet® Chosen as Athenahealth Consolidates Network Performance Monitoring

Infosim®, the new leader in network performance management, today announced that it has been selected as the supplier of choice to consolidate the IT infrastructure performance monitoring capabilities at Athenahealth.

Following an extensive evaluation of the performance management market, the organization identified StableNet® as the only vendor capable of offering a single comprehensive view of the performance and capacity of its IT infrastructure in one unified solution, and with the highest levels of performance, scalability, and interoperability.

When introducing a performance monitoring solution, it is essential that it can be fully integrated with the existing infrastructure. Interoperability with existing monitoring systems was essential to the organization’s project, and will allow users to create the alerts and reports that they need to maintain current operations and plan for future capacity needs proactively.

Athenahealth’s network engineering team was looking for a tool that could monitor the health and performance of the company’s multivendor network and replace the majority of the point management tools being used. After narrowing the search to Infosim® StableNet®, the team conducted a successful proof of concept and elected to adopt the solution. StableNet® will replace more than a half-dozen point management tools and streamline network management practices.

Supporting Quotes:

Shamus McGillicuddy, Enterprise Management Associates Senior Analyst comments:
“Athenahealth, a provider of cloud-based healthcare software, will replace more than a half-dozen stand-alone network management tools with Infosim StableNet®. StableNet®, an enterprise network availability and performance management system, will help unify operations by providing customizable dashboards and network transparency to all key stakeholders in Athenahealth’s IT organization.”

Brian Lubelczyk, senior manager of data networks at Athenahealth comments:
“I discovered them at Cisco Live two years ago, and I was really impressed overall with how well they were able to hit everything we wanted to do on this project, from monitoring to capacity planning and transparency of the network. The more we used the product, the more we liked it. Even for simple bandwidth trending we were using three or four different tools.”

Link to full case study

ABOUT STABLENET®

StableNet® is available in two versions: Telco (for Telecom Operators and ISPs) and Enterprise (for IT and Managed Service Providers).

StableNet® Telco is a comprehensive unified management solution; offerings include: Quad-play, Mobile, High-speed Internet, VoIP (IPT, IPCC), IPTV across Carrier Ethernet, Metro Ethernet, MPLS, L2/L3 VPNs, Multi Customer VRFs, Cloud and FTTx environments. IPv4 and IPv6 are fully supported.

StableNet® Enterprise is an advanced, unified and scalable network management solution for true End-to-End management of medium to large scale mission-critical IT supported networks with enriched dashboards and detailed service-views focused on both Network & Application services.

Infosim®, the Infosim® logo and StableNet® are registered trademarks of Infosim® GmbH & Co. KG. All other trademarks or registered trademarks seen belong to their respective companies and are hereby acknowledged.

Thank you to Infosim for this post. 

Rogers Set to ‘Ignite’ Gigabit Rollout in Toronto; 4m Homes to be Covered by End-2016

Rogers Communications, Canada’s second largest broadband provider by subscribers, has confirmed that the rollout of its planned 1Gbps internet service will commence this year in downtown Toronto and the Greater Toronto Area (GTA). Parts of the city earmarked for coverage include: Harbourfront, Cabbagetown, Riverdale, King Street West, Queen Street West, the Financial District, the Discovery District, Yonge & Bloor, Vaughan, Markham, Richmond Hill, Pickering, Ajax and Whitby. By the end of 2016 the Gigabit service – which will be branded ‘Ignite’ – will be available to over four million homes, representing Rogers entire cable footprint across Ontario and Atlantic Canada.

Thanks to TeleGeography for the article. 

Xplornet Explores IPO, Sources Say

Bloomberg reports that Canadian rural broadband specialist Xplornet Communications is working with Bank of Montreal and Royal Bank of Canada on an initial public offering (IPO) planned for this year, according to anonymous sources with knowledge of the matter who added that the New Brunswick-based fixed-wireless ISP has not yet decided on the stake size or price range. In May Xplornet’s management expressed the desire to examine new ways to continue growing, including a potential IPO, after revealing existing investors had put roughly CAD1 billion (USD758 million) into the company over the past decade.

Thanks to TeleGeography for the article.