IT teams are drowning in hundreds of measurements and metrics and according to Forrester Research, one-third of user complaints linger without resolution for a month or are never resolved.
We've been approaching network performance monitoring all wrong; we're trying to resolve problems using the same old processes and systems that we've always used. It doesn't need to be this way. End-user experience monitoring empowers teams to look at performance from the end-user's perspective.
Read our ebook "End-User Experience: An IT Troubleshooting Revolution" to understand:
- Why the troubleshooting process is broken
- How you can get ahead of the issues
- 4 steps to fix the troubleshooting process
Thank you to Viavi Solutions for the article.