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The Ottawa Regional Contact Centre Association Presents City of Ottawa 3-1-1 Contact Centre Site Tour

ORCCA

City of Ottawa 3-1-1 Contact Centre Site Tour

Thursday March 27, 2014 at 110 Laurier Avenue West

Ottawa logoThe City of Ottawa 311 Client Services Centre was the proud recipient of the 2013 ORCCA Contact Centre of the Year Award. This award honors the contact centre with less than 100 employees which has enhanced the image of the call contact centre profession by setting and achieving the highest standards of excellence for customers, employees and the community.

The City of Ottawa 311 Client Services Centre is tasked with answering citizen calls and emails for 180 services offered by 10 different City Departments. It is also responsible for overseeing the staffing and performance of 7 walk-in satellite Client service centres located throughout the City.

Join us and you will see firsthand how the centre manages an environment of increasing complexity and demands, and is accomplishing the following:

  • Investment in new technology
  • Improvements in quality assurance
  • Enhanced First Call Resolution (FCR) rates
  • Cross-training of 311 staff at all service locations

Come and discover how the City of Ottawa excels. 

RSVP to This email address is being protected from spambots. You need JavaScript enabled to view it.. Register early, space is limited.

If you do not receive a confirmation, please email your registration to This email address is being protected from spambots. You need JavaScript enabled to view it.

Date: Thursday, March 27, 2013

Location: City Hall
110 Laurier Avenue West Ottawa, Ontario, K1P 1J1

Parking: Onsite public parking.

Time: 1:15 – 3:30 PM

Registration: Free to ORCCA members and $30.00 for non-members.

Thanks to ORCCA for the article. 

 

 

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