Much like monitoring the heath of your body, monitoring the health of your IT systems can get complicated. There are potentially hundreds of data points that you could monitor, but I am often asked by customers to help them decide what they should monitor. This is mostly due to there being so many available KPI options that can be implemented. However, once you begin to monitor a particular KPI, then to some degree you are implicitly stating that this KPI must be important (since I am monitoring...