Swedish-based technology giant Ericsson has renewed its agreement with privately-owned Atlantic Canada-based quad-play operator Eastlink to expand and upgrade its 4G LTE and 3G HSPA mobile networks. The agreement is an extension of the two companies’ current contract. Eastlink will continue utilising Ericsson Evolved Packet Core equipment and the Swedish firm will remain as the multi-service cableco’s exclusive supplier for radio access network equipment for an additional three years. Matthew Ma...

Canadian cableco Shaw Communications has agreed to acquire a 100% interest in cellco Wind Mobile for approximately CAD1.6 billion (USD1.163 billion). The takeover, if completed, would be the first foray into the mobile sector for Shaw, which vies closely with Rogers Communications for the title of Canada’s largest cable broadband provider, and previously aborted a planned cellular network rollout of its own, opting to sell its spectrum instead. Shaw’s CEO Brad Shaw declared yesterday: ‘The acqui...

Watermelons are beautifully green on the outside. But if you had never seen one before, you might be deceived into thinking the whole fruit is the same color. It wouldn't be until you cut it open that you'd come to find the inside is a deep, juicy red. Even though it may sound odd, watermelons are a fitting analogy for metrics in the IT world. It's easy to get a false sense of comfort by glancing at your dashboard. It often presents a large number of indicators that give off a welcoming green gl...

Infosim®, the new leader in network performance management, today announced that it has been selected as the supplier of choice to consolidate the IT infrastructure performance monitoring capabilities at Athenahealth. Following an extensive evaluation of the performance management market, the organization identified StableNet® as the only vendor capable of offering a single comprehensive view of the performance and capacity of its IT infrastructure in one unified solution, and with the highest l...

Infosim Global Webinar Day How can you Benefit as a MSP from StableNet Business Offers, Pricing Opportunities & Technical Features   Peter Moessbauer, Strategic Alliances Manager with Infosim® discusses the opportunities StableNet® provides to Managed Services Providers This Webinar will provide insight into: Technical Aspects (Architecture, Security, Scenarios)Operational Aspects (Support, Documentation, Accounting)Commercial Aspects (Target Clients, Licen...

Because what you don't record can hurt you Making sure your call centre monitoring solution is working properly is an ongoing challenge. Whether it's legal, healthcare, or financial services, large organizations need recordings to satisfy compliance requirements and to resolve legal disputes with customers. Financial institutions, which I'll focus on for the sake of this blog post, greatly depend on having all interactions recorded accurately and stored in an easily accessible manner. Contracts ...

NMSaaS Webinar November 24th at 2:00pm EST Are you tired of "Tool Sprawl" and large CAPEX intestments when trying to deliver Enterprise network Management for Network Monitoring, VoIP Monitoring and Config Management to your organization?  This Wedinar will provide an in depth demonstration on how to move your enterprise network to the cloud using the following solutions: Network ManagementVoIP monitoringConfiguration ManagementNetFlow Monitoring  

The holiday rush is just around the corner!  Your companies contact centre is bracing themselves for the deluge of traffic in the lead up to the end of the year and the busiest shopping period on the planet. It is the mad rush before the holiday Seasons. Even with the most sophisticated planning and science around expected peak traffic and sustained loads, there will always be that one scenario you could not foresee ... OR COULD YOU? What if you had the ability to accurately simulate the wa...

IT Heroes: A Prescription for Network Health Each and every day, the bold men and women of IT risk it all to deliver critical applications and services. Their stories are unique. Their triumphs inspire. For the first time ever, the IT Heroes Series offers a revealing glimpse into the secrets and strategies that have won accolades for network teams around the world – and could do the same for you. Initial Symptoms Located in South West England, the Northern Devon National Health Service (NHS...

Bell Canada Enterprises (BCE) has posted total operating revenue of CAD5.345 billion (USD4.061 billion) in Q3 2015, up by 2.9% year-on-year, while quarterly adjusted EBITDA was up 3.4% to CAD2.187 billion on positive growth across all Bell operating segments, reflecting y-o-y increases of 8.3% at Bell Wireless, 1.1% at Bell Wireline and 0.5% at Bell Media. Q3 net customer additions reached 68,000 in IPTV, 58,000 in fixed broadband and 77,655 post-paid mobile customers, while Bell also reported n...

NetFlow allows you to keep an eye on traffic and transactions that occur on your network. NetFlow can detect unusual traffic, a request for a malicious destination or a download of a larger file. NetFlow analysis helps you see what users are doing, gives you an idea of how your bandwidth is used and can help you improve your network besides protecting you from a number of attacks. There are many reasons to analyze network traffic with NetFlow, including making your system more efficient as well ...

2014 saw the creation of more than 317 million new pieces of malware. That means an average of nearly one million new threats were released each day. Here at Ixia we’ve been collecting and organizing threat intelligence data for years to help test the industry’s top network security products. Our Application and Threat Intelligence (ATI) research center maintains one of the most comprehensive lists of malware, botnets, and network incursions for exactly this purpose. We’ve had many requests to l...

No matter the product, everyone has different tastes and styles they prefer. Because of this, people really enjoy the ability to customize the items they purchase to meet these preferences. Giving customers the option to personalize their product or service has benefited many different companies in many different industries. Let’s take the shoe industry as an example. Nike has been wildly successful with the Nikeid option on their website. This option gives their patron the option to customize a...

As we all know, technology has a life cycle of birth, early adoption, mainstream, and then obsoletion. Even the average consumer is very in touch with this lifecycle. However, within this overarching lifecycle there are “mini” lifecycles. One of these mini lifecycles that is particularly important to enterprises is the network design and equipment deployment lifecycle. This lifecycle is the basic roadmap of how equipment gets deployed within a company data network and key a topic of concern for ...

In Part 1 of this series I discussed how an NCCM solution and a CMDB can work together to create a more effective IT inventory system. In this post, I will be taking that a step further and show how your change configuration process will benefit from integration with that same CMDB. In general, the process of implementing IT infrastructure change happens at 3 separate stages of an assets lifecycle. Initial deployment / provisioningIn production / changesDecommissioning / removal In each of these...

Infosim®, the technology leader in automated Service Fulfillment and Service Assurance solutions, today announced the release of version 7.5 of its award-winning software suite StableNet® for Telco and Enterprise customers. StableNet® 7.5 provides a significant number of powerful new features, including: Dynamic Rule Generation (DRG); a new and revolutionary Fault Management concept REST interface supporting the new StableNet® iPhone (and upcoming Android) app Highly customizable dashboard ...

Imagine you're trying to book a flight. You call the toll-free number and use the interactive voice response (IVR) to get through to bookings, but instead you are put through to the baggage area. You hang up and try again, but this time you wind up speaking to the airline lounge. Do you try a third time or call a competitor? I know what I would do. The IVR is now a key component to delivering a great customer experience, so what steps should a business take to ensure these systems are working op...

Join Harald Hoehn, Senior Developer and Consultant with Infosim®, for a Webinar and Live Demo on the latest information regarding StableNet® 7.5 This Webinar will provide insight into: StableNet® 7.5 New Features such as: New Web Portal [Live Demo] New Alarm Dashboard [Live Demo] New NCCM Structurer [Live Demo] DRG (Dynamic Rule Generation) as a new and revolutionary Fault Management concept StableNet® 7.5 Enhancements such as: Enhanced Weather Maps [Live Demo] Improved Trap- and Syslog-Forwardi...

According an article in techtarget.com "Your routers and switches can yield a mother lode of information about your network--if you know where to dig." The article goes on to say that excavating and searching through endless traffic data and logs manufactured by your network system is a lot like mining for gold, and punching random holes to look for a few nuggets of information isn't very efficient. Your search will be much more fruitful if you know where to look and what it will look like. Fort...

Most networks today have a “traditional” IT monitoring solution in place which provides alarming for devices, servers and applications. But as the network evolves, so does the complexity and security risks and it now makes sense to formalize the process, procedures, and policies that govern access and changes to these devices. Vulnerability and lifecycle management also plays an important role in maintaining the security and integrity of network infrastructure. Network Configuration and Change M...