Indebted Canadian cellco Mobilicity has secured the necessary CAD62 million (USD50 million) funding from debtholders to place a deposit by the end-January deadline for entering the upcoming AWS-3 wireless spectrum auction scheduled for 3 March. The Globe & Mail reports that Mobilicity placed an application before the Ontario Superior Court of Justice to approve the ‘second debtor-in-possession (DIP)’ financing arrangement, structured off an earlier CAD30 million DIP financing arrangement the...

The convergence of voice, web, social media and video means that solution providers are coming up with exciting and sophisticated ways to allow users to take more control of their customer service experience. Customers want to decide how they communicate with your company, and how your company communicates with them. Two of the challenges facing contact centres today are “multichannel” and “multimodal” technologies. This article will explore these terms and introduce some ways to ensure that the...

Financially-stricken Canadian cellco Mobilicity has confirmed that it is still searching for funding to meet the deposit deadline of 30 January in order to participate in the upcoming AWS-3 mobile frequency auction in March, a report from Ernst & Young disclosed on Friday. Mobilicity, which is under court protection from its creditors, needs to secure a CAD62 million (USD50 million) refundable deposit by the end of the month to bid in the auction of unallocated 3G/4G spectrum in the regions ...

Visibility Into Quality What happens when we offload voice traffic to Wi-Fi? As user demand for high-quality anytime, anywhere communications continues growing exponentially, mobile providers are evolving core networks to higher capacity technologies such as 4G LTE. As they do so, mobile network optimization increasingly relies on detecting and preventing potential performance issues. Accomplishing this detection becomes even more challenging, given the expanding mix of tools, probes, interfaces...

One of the most underrated and most vital pieces to any organization no matter the size of the business is network device backup. The reason why you should have a backup device solution in place is as follows: Quick reestablishment of device configs.Reduced downtime due to failed devices.Disaster recovery and business continuity.Network compliance. These are all key components to the success of your organization. Another aspect which should not be ignored is Policy checking. A policy checking sy...

Join Mike Skripek, Senior Network Engineer for a Webinar and Live Demo on-  "I Have 1000 Devices From this Vendor to Manage, Now What?" This Webinar will provide insight into: How custom integration can solve your device management woes Extracting performance data beyond traditional methods 5 examples of custom scripting for custom devices Custom integration can evolve with your code versions Custom integration with Infosim® StableNet® [Live Demo] Stump the presenter: "Can you manage this d...

NMSaaS is Cloud based network management system which has features that allow you to capture your network device configurations and perform detailed policy and compliance checks. The Configuration and Change Management (NCCM) module allows to not only proactively search for compliancy issues but also protect devices from having compliance violations inadvertently introduced. This 30 minute webinar will discuss Backup the running configuration of devices Backup additional “Show” commands Compare ...

Industry Canada has approved a localised transfer of spectrum licences held by Inukshuk to the wireless broadband joint venture’s equal partners Bell Mobility and Rogers, reports Cartt.ca. Two Broadband Radio Service (BRS) spectrum licences in the Lower St. Lawrence and Gaspsie areas, valid until 31 March 2021, are being transferred to Bell and Rogers, which previously jointly operated a national WiMAX-type wireless broadband network via Inukshuk but have more recently been re-using the venture’...

The ongoing push to increase server virtualization rates is driven by its many benefits for the data center and business. A reduction in data center footprint and maintenance, along with capital and operating cost reductions are key to many organizations’ operational strategy. The ability to dynamically adjust server workloads and service delivery to achieve optimal user experience is a huge plus for IT teams working in the virtualized data center – unless something goes wrong. With network infr...

Implementing network monitoring for organization is not something new for large enterprise networks; but for small to medium sized businesses a comprehensive monitoring solution is often not inside their limited budgets. Network monitoring involves a system that keeps track of the status of the various elements within a network; this can be something as simple as using ICMP (ping) traffic to verify that a device is responsive. However, the more comprehensive options offer a much deeper perspecti...

Providing Contact Centres with Reliable, End-to-End Performance Metrics Many people believe they are best served by real people, not by voice robots. That’s the rationale behind GetHuman.com. But the economics and utility of self-service as an alternative to live agent interactions are so compelling that self-service solutions are here to stay. Providing multiple touch-points is a huge technology investment. Technology is great, but you can’t just diligently manage the implementation process and...

Fiscal 2015 first-quarter revenue at cableco Cogeco’s Canadian division increased by 1.8% year-on-year to reach CAD315.2 million (USD263.5 million) in the three months ended 30 November 2014, attributable to a rate increase implemented in April 2014 in Quebec and Ontario, alongside customer base growth. Operating expenses in the quarter remained virtually level y-o-y at CAD155.4 million, as additional marketing initiatives related to the launch of TiVo digital advanced TV services in early Novem...

Your network infrastructure exists for one reason: to deliver the services and applications that matter to your customers who demand access now, without interruption. Anything that affects your ability to reach customers has a serious impact on your bottom line. High-quality application performance requires real-time awareness of what’s happening on the network. Network operators need to monitor, analyze, and report on transactions throughout the IT environment—whether physical, virtual, or in t...

As networking becomes more complex, network management and monitoring has continued to evolve. In a world where technology is continually on the rise people must start becoming more aware of what capabilities are out there for the networks. There are vast amount of network management solutions out there to help aid your business. The elusive goal of network monitoring tools is not only to alert administrators when there is trouble on the network but to develop trends in the health of the network...

Managing VoIP quality is a constant headache for engineers. Here are some ways to avoid some common problems. While VoIP has been considered mainstream in the enterprise for the past couple of years, network engineers still face a challenge to ensure consistent VoIP quality. Unplanned or surprise changes to the network can leave end users unhappy and administrators scratching their heads. Even the smallest configuration and setting changes have the potential to immediately and adversely impact a...

In the world of computing technology and communications solutions, the last twenty years have been one revolution after another. Faster processes, niftier appliances, smarter phones, and virtualized services are everywhere. Contact centers have grown from hunt groups and operator consoles to full-blown CRM solutions riding on top of evolving, complex technologies. Many of us are excited to use the new technologies because of three potentially significant benefits: generate cost savings facilitat...

  PLAY BETTER WITH THE OTHER IT TEAMS. SHARE YOUR PACKETS Raise your IT profile by promoting the packet. Find other teams that might benefit from packet intelligence too. That application developer in the break room might be interested to know the network impact and chattiness of an internal app they’re coding. Performance monitoring solutions like the Observer Platform can provide access to packets and simplify the sharing of analysis with easy-to-read graphical reports and dashboards.&nbs...

Network device backup is vital for any business no matter what the size of the organization.  Network downtime due to device failure can be accounted for by hardware malfunction or inaccurate changes in the configuration of the device. Regardless of the cause, you need to find the easiest and fastest way to get your network back up and running. This means having an up-to-date network backup plan in place that enables you to quickly swap out the faulty device and restore the configuration fr...

For most every enterprise, the network is your business. Your network and applications are what connects you to your customers. Maintaining network vitality for an optimal user experience is key to business growth and profitability. But today’s networks are under tremendous pressures. User expectations for high performance and innovative applications are ever-increasing. So too are the frequency, magnitude, and sophistication of security attacks that your adversaries are launching to attempt to ...

For small and medium sized organization deciding to use a SaaS based Network Management application they will have the ability to use better solutions that would have been too expensive for them to in the past.  Even the smallest business now has access to very advanced CRM, ERP, manufacturing and other software that would never have been available to them at their small scale. In the world that NMSaaS plays in, this means mid-sized companies can now monitor and manage their IT systems with...