According to Forrester Research, Customer Experience (CX) is the number one priority for business and technology leaders*. This eBook was developed to assist organizations in their quest to deliver a better customer experience. Where the challenge of delivering an omni-channel service, in a multi-channel world, has never been more complex. We look at these 5 areas What is the age of the customer?Enter the e-contact center.Achieving a 360° customer view.Four keys to...
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2965 Hits