The holiday rush is just around the corner!  Your companies contact centre is bracing themselves for the deluge of traffic in the lead up to the end of the year and the busiest shopping period on the planet. It is the mad rush before the holiday Seasons.

Even with the most sophisticated planning and science around expected peak traffic and sustained loads, there will always be that one scenario you could not foresee ... OR COULD YOU?

What if you had the ability to accurately simulate the waves of traffic ahead of time? Being able to simulate the stress put on your systems allows for identification and rectification of any issues, before it is crunch time.

Mike Burke and Mike Halbwirth from Integrated Research (IR) will discuss 3 key steps you can take to ensure your contact centre is up to the challenge of the Holiday season.

Date: November 19 2015, 9:00 AM EST

Time: Duration: 45min plus Q&A

Presenter: Mike Burke - Product Direction, Testing Solutions, IR | Mike Halbwirth - Marketing Director, Europe